Huggies ClaspUpdated a month ago
We're sorry to hear that you are having a bad experience with one of our items.
As our earrings are made of sterling silver, this metal is soft but durable and can be adjusted. If you get your nail on the edge of the post which is the part that goes through your ear and push it up higher, then move the clasp back over it you should hear the click, and this will sort your problem out! Don’t be scared to move the post of the earring as they are a lot more durable than you think.
A video is attached to show you how to do this!
If this still doesn't fix your issue, then we can of course offer you a refund, credit note or exchange once the item is returned.
You are also welcome to return this item in-store if that is more convenient for you! Our in-store team will be able to process a refund, credit note or exchange for you. Please note that items bought online or at our boutiques can only be returned at our standalone boutiques, and not our concession stores (Selfridges London and Manchester, Fenwick Newcastle). Our concession stores are only able to process returns of items which were bought from that specific concession store. Our store staff will check whether your item meets our return requirements. You can find your nearest store here:https://www.astridandmiyu.com/pages/store-locator