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We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out💫. Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authoris

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out&#x1F4AB; &#xA0;Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the payment for the exchange item, but no funds will be taken then.&#xA0;You will then have 21 days to put your return in the post. We will send a reminder after 7 days and 14 days if your item is not yet returned. Once it has entered the postal network, the pre-authorisation will be removed from the card.If you need any help with this, please email us at customercare@astridandmiyu.comTo start the exchange process please&#xA0;use our returns portal:<a href="https://eu.astridandmiyu.com/pages/returns" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">Returns Portal</a>