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Astrid and Miyu EU logo

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Pre-orders

What information do I need to provide when I make a pre-oreder?

You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order referenc

What are my payment options for a pre-order via Purple Dot?

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

What happens to my money when I make a pre-order?

Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back: keeping you in full control if you change your mind.

How will I know if the delivery date changes my pre-order?

Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime: https://www.astridandmiyu.com/pages/manage-pre-orders.

How do I update the delivery address on my pre-order?

Yes! Login to your pre-order self-serve portal here: https://www.astridandmiyu.com/pages/manage-pre-orders to update your shipping details, you will then receive an updated pre-order confirmation email.

Can I make changes or cancel my pre-order?

Unfortunately we cannot make changes to the items in your pre-order once the order has been placed however You can cancel at any time here before your pre-order ships: https://www.astridandmiyu.com/pages/manage-pre-orders. You will receive an email c

Pre-order shipping dates?

The shipping dates for pre-orders are an estimation and are subject to changes, this may be due to delays we are experiencing with receiving stock from our suppliers. We will always do our best to meet your expected shipping date, however if changes