Can I return earrings?Updated 2 months ago
Unfortunately, we are not able to accept returns on earrings or any piercing items due to hygiene reasons.
We understand this might be frustrating, however the hygiene of our products is extremely important and something we pride ourselves on. A high standard of hygiene is something our customers expect when purchasing with us and gives them confidence that all piercing items are sterile. This is therefore the reason we are not able to process a return on this occasion.
We do try and provide as much information as possible on the product pages to ensure you can purchase the best product for you, including post lengths, hoop diameters and material types.
If you are ever unsure about purchasing a pair of earrings or a piercing item, I would recommend popping into store to have a 1 on 1 styling appointment with our in house stylists or reaching out to the customer care team who can advise on products before you purchase.
Please check our returns policy for more information.