Returns
How To Return
Whether you're returning an unwanted, faulty or gift item, let’s make it easy. We want you to love every piece you receive, however, if something’s not quite right, we are here to support. Here is our Return & Refund Policy. Here you can find our War
Return & Refund Policy
Need to make a return? We're here to help 💌. To make the process as smooth as possible, we've outlined everything you need to know about returns, refunds, exchanges, faulty items, and a few extra notes! We recommend checking the eligibility criteria
Can I Return Earrings?
We do accept returns on unworn earrings 💓To qualify for a return, they must be:. What cannot be returned:. Once received at our warehouse, each piece will be thoroughly inspected and sterilised.It can take 7-14 business days to process refunds, cred
My Item Is Faulty, How Do I Return It?
We're very sorry to hear you have experienced an issue with your item!. Here can view our Warranty Policy. Here is our How To Return article. How to get started. You can submit a Return Request directly through our online Returns Portal under our one
Will My Loyalty Points Be Refunded?
If you have used Loyalty Points / Loyalty Vouchers on your order and are requesting a refund, they will be adjusted back to your loyalty account providing the whole order has been returned for a refund. The Loyalty Voucher will be adjusted back to po
How To Return A Gift
Returning a Gift? We've Got You 💝. You can return a gift through our Returns Portal. To get started, you’ll need. ✨ Want to keep it a secret?. No worries at all, we’ve got you covered! When you get to the ‘confirm your details’ step, simply fill in
Can I Return My Order To Any Store?
Yes! You can indeed return your order in store, however please see below for more details 💌Online and Standalone Boutique OrdersPurchases made via our website or at an Astrid & Miyu standalone boutique, can be returned via:. Can be returned for:. As
Instant Exchanges
We offer instant exchanges, so you do not need to wait for return to be received and completed before your exchange is sent out 💌You can opt for an instant exchange within the Returns Portal You will need to enter your card details to pre-authorise
I Don't Have A Printer, How Can I Return My Item?
We would like to ensure your returns process is a smooth as possible!. If the return method selected has not provided a printerless option and you do not have access to a printer, please reach out to the Customer Connection Team, they will assist you