Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu EU

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - <a href="mailto:customercare@astridandmiyu.com" id="isPasted">customercare@astridandmiyu.com</a>

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - customercare@astridandmiyu.com.

Something is missing from my order or I have received the wrong item

Delivery and Returns

Delivery

What materials are used to create Astrid and Miyu jewellery?

How to find my ring size?

How do i keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

Lost or stolen Jewellery

Jewellery care  for plated items

Jewellery care for plated items

Necklace Sizing

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Orders

What information do I need to provide when I make a pre-oreder?

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order?

How will I know if the delivery date changes my pre-order?

How do I update the delivery address on my pre-order?

Can I make changes or cancel my pre-order?

Pre-order shipping dates?

Pre-orders

My order hasn't arrived yet, what should I do?

Do you ship to my country?

How long does delivery take?

How is my order packed?

How do i track my parcel?

Customs and Duties

Do you ship to a PO Box address?

EU Delivery

Can I return earrings?

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How to return a gift?

Refund Policy

How to exchange/return an item?

Returns

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty

What forms of payment do you accept?

Paypal

Alipay

Klarna

Payment & Ordering

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing preferences

Account

Where is my local Astrid and Miyu store?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What is Klarna and how does it work?

If I have paid with Klarna, can I still return my item?

How safe is paying with Klarna?

Something is missing from my order or I have received the wrong itemUpdated 2 months ago