Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel’s journey. You can reach out to our customer service team

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel&#x2019;s journey.&#xA0;</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">You can reach out to our customer service team at&#xA0;</span><a href="mailto:customercare@astridandmiyu.com" style="text-decoration:none;"><span style="text-decoration:underline;">customercare@astridandmiyu.com</span></a><span style="text-decoration:none;">&#xA0;if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.</span></p>

My order hasn't arrived yet, what should I do?

Standard delivery. Free / 3-5 working days. Express Delivery*. €10 / Free on orders over €120Order by 2pm CEST / 2-3 working days. *Orders placed after 2pm CEST on Friday will be shipped on the next working day. Standard delivery. Free / 3-5 working

<h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-340a051c-d509-464a-86a7-67d223fc19d1" type="button">Ireland</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</p><p><br></p><h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-c9b495d7-ac2a-4e3a-abbe-931e665fb54d" type="button">France</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</p><p><br></p><h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-e1e5476c-3a6f-43a2-be79-3d86e09d30af" type="button">Germany</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</p><p><br></p><h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-c5c82d5b-d8ff-4653-8f61-82f27c1a679b" type="button">Rest of Europe</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</p><p><br></p></div></div></div></div><p><span style="text-decoration:none;"><strong>If your shipping country is not available to select at checkout, we apologise, this is due to certain regulations and&#xA0;</strong></span><span style="text-decoration:none;"><strong>are always looking int</strong></span><span style="text-decoration:none;"><strong>o alternatives to be able to deliver to your country</strong></span></p>

Do you ship to my country?

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know. You can reach out to our customer team if you are looking for more information about your order - customercare@astridandmiyu.com  - please prov

<p id="isPasted">We aim to dispatch all regular orders <strong>within 48 business hours</strong>, if there is a delay, we will let you know.&#xA0;</p><p>You can reach out to our customer team if you are looking for more information about your order - <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a>&#xA0; - please provide them with your order number.&#xA0;</p>

How long does delivery take?

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - customercare@astridandmiyu.com.

<p>We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - <a href="mailto:customercare@astridandmiyu.com" id="isPasted">customercare@astridandmiyu.com</a></p><p><br></p>

Something is missing from my order or I have received the wrong item

We’ve updated our jewellery boxes in three sizes, and we’ve released brand new jewellery boxes for our 14k & 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k & 9k gold pieces will also come with a polishing cloth t

<p>We&#x2019;ve updated our jewellery boxes in three sizes, and we&#x2019;ve released brand new jewellery boxes for our 14k &amp; 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k &amp; 9k gold pieces will also come with a polishing cloth to keep your jewels shining. </p><p><br></p>

How is my order packed?

All our deliveries can be tracked, you will be sent a tracking link in your shipping confirmation or you can log in to your customer account. https://www.royalmail.com/track-your-item. Otherwise, please message us on our Live Chat or email us at cust

<p id="isPasted">All our deliveries can be tracked, you will be sent a tracking link in your shipping confirmation or you can log in to your customer account.</p><p><a href="https://www.royalmail.com/track-your-item">https://www.royalmail.com/track-your-item</a></p><p>Otherwise, please message us on our Live Chat or email us at <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a> and we can provide the necessary information for you.&#xA0;</p>

How do i track my parcel?

All international orders include duties and taxes, so there will be no additional charges upon delivery.

<p>All international orders include duties and taxes,<strong>&#xA0;so</strong> <strong id="isPasted">there will be no additional charges upon delivery.&#xA0;</strong></p><p><br></p>

Customs and Duties

Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid & Miyu order.

<p>Please note that we are <strong id="isPasted">currently unable to deliver to PO Box numbers.</strong> This is to ensure the safe delivery of your Astrid &amp; Miyu order. </p><p><br></p>

Do you ship to a PO Box address?

<h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-340a051c-d509-464a-86a7-67d223fc19d1" type="button">IRELAND</button></h3><div><div><p><strong>Standard delivery</strong></p></div></div><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p><strong>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</strong></p><p><br></p><h3 id="france"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-c9b495d7-ac2a-4e3a-abbe-931e665fb54d" type="button">FRANCE</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p><strong>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</strong></p><p><br></p><h3 id="germany"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-e1e5476c-3a6f-43a2-be79-3d86e09d30af" type="button">GERMANY</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p><strong>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</strong></p><p><br></p><h3 id="rest-of-europe"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-c5c82d5b-d8ff-4653-8f61-82f27c1a679b" type="button">REST OF EUROPE</button></h3><div data-accordion-drawer-el="panel"><p><strong>Standard delivery</strong></p><p>Free / 3-5 working days</p><p><strong>Express Delivery*</strong></p><p>&#x20AC;10 / Free on orders over &#x20AC;120<br>Order by 2pm CEST / 2-3 working days</p><p><strong>*Orders placed after 2pm CEST on Friday will be shipped on the next working day</strong></p></div></div></div>

EU Delivery

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu EU

Delivery

Delivery and Returns

What materials are used to create Astrid and Miyu jewellery?

How to find my ring size?

How do i keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

Lost or stolen Jewellery

Jewellery care  for plated items

Jewellery care for plated items

Necklace Sizing

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?