Will My Loyalty Points Be Refunded?Updated 8 hours ago

If you have used Loyalty Points / Loyalty Vouchers on your order and are requesting a refund, they will be adjusted back to your loyalty account providing the whole order has been returned for a refund.

The Loyalty Voucher will be adjusted back to points for you to use or create a new voucher code (ie. You used a £10 Loyalty Voucher on your order and returned your entire order for a refund - the £10 Loyalty Voucher will be refunded to your Loyalty account as 1,000 Loyalty Points)

If you are partially returning items from your order, you will not receive a partial refund of the Loyalty Points / Voucher used.

Please reach out to our Customer Connection Team for any queries regarding your Loyalty Account at [email protected] 💌