Can I Return My Order To Any Store?Updated 15 hours ago
Yes! You can indeed return your order in store, however please see below for more details 💌
Online and Standalone Boutique Orders
Purchases made via our website or at an Astrid & Miyu standalone boutique, can be returned via:
- The online Returns Portal
- Any Astrid & Miyu standalone boutique
Can be returned for:
- A refund to the original payment method
- An exchange
- A gift card refund, sent via email
Astrid & Miyu Concession Orders
Purchases made at any of the following Concessions:
- Selfridges London
- Selfridges Manchester Trafford Centre
- Selfridges Manchester Exchange Square
- Harrods
- Fenwicks Necastle
Can be:
- Returned to the original Concession for a refund, exchange or gift card refund
- Returned online for an exchange or gift card refund
- Returned to any Astrid & Miyu standalone boutique for an exchange or gift card refund
If you require a refund for your Concession Order
Refunds for concession purchases can only be processed at the concession where the order was purchased, and the original receipt must be provided.
Items Purchased from Third-Party Retailers (In-Store & Online)
To qualify for a return under our Return & Refund Policy or Warranty Policy, items must have been purchased directly from Astrid & Miyu through our website, a standalone boutique, or one of our concession stores using the Astrid & Miyu point of sale.
Unfortunately, we cannot accept returns for items purchased through third-party retailers, stockists, or other sellers.
For any return requests, please contact the retailer from whom the item was purchased.
If your item was purchased through a retailer's website or department store concession (for example, Selfridges, Harrods, or Fenwick), we are unable to process a return or warranty claim, as the purchase was not made directly with A&M. Please contact the retailer directly, as they are responsible for handling returns, exchanges, and warranty claims for purchases made through their channels.
❓Require assistance with your return? Please reach out to the Customer Connection Team at [email protected]
❓Want to find out more about your items warranty policy? Please see this article 👉 Warranty Policies