How To ReturnUpdated 19 days ago

Whether you're returning an unwanted, faulty or gift item, let’s make it easy 

We want you to love every piece you receive, however, if something’s not quite right, we are here to support.

Here is our Return & Refund Policy

Here you can find our Warranty Policy

For returns within 14 days of receipt
Your Right of Withdrawal (EU Customers)

• You have the right to withdraw from your purchase within 14 days of receiving your order. To exercise your right of Contract Withdrawal, you must notify us within this 14-day period. For further information, please see our Return & Refund Policy.
  
  

For returns within 28 days of purchase 

• In addition, you may return eligible items within 28 days of purchase, subject to the conditions set out in our Return & Refund Policy.
  
  

For faulty items

• All items are provided with a warranty, please refer to our Warranty Policy for details relating to your specific item.
  
  

For gift items

• Gift items can be returned, provided they fall within the above criteria, please see our dedicated article here.

Here’s how to get your return request started

1. Please use this link for 👉 Contract Withdrawal 
2. For other return requests, please use our 👉 Returns Portal
3. Follow the steps for either a refund, exchange or gift card refund.
4. Once your request has been submitted, our Customer Connection Team will assess whether the request falls within the scope of our Return & Refund Policy, you can expect an update on the approval of your return request within 24-48 hours.
5. Contract Withdrawal requests do not require approval. Once submitted, you will automatically receive your return instructions and shipping details.
6. Then simply return your item using the returns label provided.

Once we receive your return

Once your return has been received by our warehouse, it can take up to 7-10 days to process your refund, gift card refund or exchange, you’ll get an email notification as soon as it's been completed.

Prefer to return In-Store?

You’re more than welcome to return or exchange items at any of our standalone boutiques, just pop in with your item and order number.

Find Your Nearest Store 🛍️

Please note

• Online orders and orders placed in standalone boutiques cannot be returned to concession stores.
• Orders purchased at concession stores can be taken to a standalone boutique only for an exchange or gift card refund.
• Refunds for concession purchases can only be processed by the concession where the order was purchased.

A few final notes 💌

• Returning part of an order that included a gift with purchase? If requesting a refund, you’ll need to return the gift too if your remaining order no longer meets the minimum spend.
• Please include the dispatch note in your return parcel, can’t find it? No problem, just include a little note with your order number inside instead.
• In order to receive a refund, exchange or gift card refund, all faulty items are required to be returned to us.

❓Got a question or need a hand? Our lovely Team is always here to help at [email protected]