Return & Refund PolicyUpdated 19 hours ago
Need to make a return? We're here to help 💌
To make the process as smooth as possible, we've outlined everything you need to know about returns, refunds, exchanges, faulty items, and a few extra notes! We recommend checking the eligibility criteria before starting your return.
You can view the Warranty Policy article here
To be eligible for a return, your item must be
- Within 28 days of purchase
- Unworn - earrings and piercing jewellery must not be tried on
- Free from any damage or signs of wear
- In its original condition and packaging
We’re unable to offer returns for the following
- Engraved products
- Individual piercing jewellery posts - example product
- Personalised jewellery - including Story Chain and Welded / Permanent Jewellery items
- Individual items from sets - these must be returned as a full set
- Piercing service jewellery
- Gift Bags / Gift Wrapping
- A&M Socks
- Piercing After Care Solution
- Gift Cards / E-Gift Cards
Earring / Piercing jewellery Policy
We accept returns on unworn earrings and piercing jewellery, to qualify they must
- Be unworn / not tried on
- Show no signs of wear or damage
- Be in original packaging & condition
- Within 28 days of purchase
Please note: Piercing Service jewellery cannot be returned.
Once received at our warehouse, each piece will be thoroughly inspected and sterilised.
If you believe your item is faulty under our Warranty Policy
You can submit a Return Request directly through our online Returns Portal
You do not need to contact our Customer Connection Team via email or WhatsApp to begin this process.
- The item must fall under our one-year Warranty Policy for manufacturing defects
- When submitting your request, please include a clear photo of the issue along with a brief description
Please note - in order to receive a refund, exchange or gift card refund, all faulty items are required to be returned to us.
When to expect your Refund or Exchange
Once we’ve received your return, we’ll process your refund, gift card refund or exchange within 7-14 business days (It may take a little longer during busier periods - we appreciate your patience!)
Refunds will always be sent back to the original payment method and cannot be issued to alternative details.
Loyalty Points Refunds
If you have used Loyalty Points / Loyalty Vouchers on your order and are requesting a refund, they will be adjusted back to your loyalty account providing the whole order has been returned for a refund.
The Loyalty Voucher will be adjusted back to points for you to use or create a new voucher code (ie. You used a £10 Loyalty Voucher on your order and returned your entire order for a refund - the £10 Loyalty Voucher will be refunded to your Loyalty account as 1,000 Loyalty Points)
If you are partially returning items from your order, you will not receive a partial refund of the Loyalty Points / Voucher used.
Please reach out to our Customer Connection Team for any queries regarding your Loyalty Account at [email protected] 💌
Lost items
It is important to note that the 1-year warranty does not cover the loss or theft of items.
If an item gets lost due to a potential fault, but this fault had not been registered with us prior, or at the time of purchase, we unfortunately would not be able to replace it.
We recommend that you contact your home, contents or travel insurance company to make a claim with them directly.
If you require a proof of purchase, you are able to reach out to us at [email protected]
Items Purchased from Third-Party Retailers (In-Store & Online)
To qualify for a return under our Return & Refund Policy or Warranty Policy, items must have been purchased directly from Astrid & Miyu through our website, a standalone boutique, or one of our concession stores using the Astrid & Miyu point of sale.
Unfortunately, we cannot accept returns for items purchased through third-party retailers, stockists, or other sellers.
For any return requests, please contact the retailer from whom the item was purchased.
If your item was purchased through a retailer's website or department store concession (for example, Selfridges, Harrods, or Fenwick), we are unable to process a return or warranty claim, as the purchase was not made directly with A&M. Please contact the retailer directly, as they are responsible for handling returns, exchanges, and warranty claims for purchases made through their channels.
A little reminder
📦Please pop your dispatch note in with your return - Can’t find it? No problem, just include a note inside your parcel with your order number.
❓Want to find out more about your items warranty policy? Please see this article 👉 Warranty Policies
❓Need to know how to return your item? Please see this article 👉 How To Return