Returns

Return & Refund Policy

Let’s Chat Returns, Exchanges & Warranties 💌. Whether you’re looking for a refund, exchange, or just a little sparkle swap, we’re here to help. Treating your nearest and dearest to A&M this year? 👇. We’re extending our returns period for orders pla

Can I Return Earrings?

💓We do accept returns on unworn, unopened earrings for that extra piece of mind!. To qualify for a return, earrings must be:. 💍Be unworn and not tried on. 💍Returned within 28 days of purchase. 💍Show no signs of wear or damage. 💍In their original

My Item Is Faulty, How Do I Return It?

We are so sorry to hear that your item is faulty, please see from the warranties below if you faulty item is eligible for return. If so, please reach out to our Customer Care Team for an exchange, store credit or refund 💕. Please note - in order for

I've Changed My Mind, Can I Return My Item?

Thinking of Returning Something? Let’s Make It Easy 💫. We want you to love every piece you receive, however, if something’s not quite right, we are here to support. You have 28 days from the date of purchase to return your item for an exchange, refu

How To Return A Gift?

Returning a Gift? We've Got You 💝. You can return a gift through our Returns Portal - super easy and straightforward. To get started, you’ll just need:. The original purchaser’s email address. The order number. To ensure your item is eligible for re

Can I Return My Order To Any Store?

Yes! You can return your online order to any of our standalone boutiques within 28 days. Please note that items bought online or at our standalone boutiques cannot be returned to our concession stores (Selfridges London, Selfridges Manchester Traffor

Instant Exchanges

💫 We offer instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out. 💛 Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the

What Is Your Returns And Exchanges Policy?

We’re Here to Make Things Right 💫. We’re so sorry to hear something wasn’t quite right with your order. We’re all about quality, care, and making you feel amazing in your jewellery, so if your item isn’t perfect due to a genuine fault or issue you c

Can I Return My Festive Items?

Let's talk Christmas...🎄. Our Advent Calendars, Bauble Ornaments and Cosmic Crackers are returnable until 1st December. No returns will be accepted after the 1st of December. To be eligible for a return, your item must be:. 🎄Unworn – earrings must